Understanding your customer's user experience is essential to your success. We recommend you take time to understand the steps they'll go through when requesting a quote. Doing so will allow you to support your customers better.
Check out an example of how our customer, CADimensions, educates their customers on how to get a quote: https://www.cadimensions.com/order-parts/
Below is a short video that provides a demo of the e-commerce tool.
Note: Your customer's experience may differ slightly, depending on your settings and processes, than in the video below.