After working with hundreds of manufacturing businesses around the world, we know that customization is key. In this edition of DigiFabster's Feature Highlights, we're taking a close look at order-review modes, which can be tailored to your shop's specific needs.
There are four settings for accepting orders:
Instant payment mode: All orders are placed and paid for without being manually reviewed by your shop. DigiFabster's 20-point analysis, instant fixes to CAD files, and automated quoting tool work together and estimate a price for your customer within minutes. When connected to DigiFabster's e-commerce tool, customers can place their order immediately upon receiving their quote.
Manual mode triggered by a threshold (also known as semi-manual): All orders up to a certain amount of U.S. dollars or quantity of parts per line item can be placed and paid for without being reviewed by your shop. You decide what your price or quantity threshold is. Orders that exceed your designated amount or quantity will be held for your shop's review.
You can set up Instant and Semi-Manual order reviews on your Settings page
TBD Mode: Customers can upload, fix, and view 3D models, choose material and other options, and request a quote without seeing prices in the widget. Your shop can then perform a back-office inspection of the order and models, and send a quote to your customer within minutes. TBD triggers can be set on order or line-item level.
Manual review requested by user.
This is a special setting for users who either don't have the authority to place orders or are worried about warning messages on the widget, e.g. thin walls. It allows the user in those cases when neither manual review by threshold or TBD was triggered to still get a "time-out" before confirming an order placement.
