To place an order on Digifabster, users first need to create an account and upload the design or CAD file for the part or product they want to have manufactured. They can then select the manufacturing process and material they want to use, specify any additional requirements or preferences, and submit the order. The platform will provide a quote for the order, which the user can review and accept. Once the order is placed, the manufacturer will produce the part or product and deliver it to the user according to the agreed upon timeline.
There are 3 main cases to use the Digifabster platform.
Case 1. Receiving the regular order
To place an order on Digifabster, the user will need to follow these steps:
Create an account on the platform by providing your contact and billing information.
Upload the design or CAD file for the part or product you want to have manufactured.
Select the manufacturing process and material you want to use. You can choose from a range of options, including 3D printing, CNC machining, and injection molding.
Specify any additional requirements or preferences for your order, such as the finish or color of the part.
Confirm the order and wait for a quote from the platform.
Review the quote and accept it if you agree with the price and terms.
The manufacturer will produce the part or product according to your specifications and deliver it to you according to the agreed upon timeline.
Widget
Order has been placed by the end-customer. Payment status is ‘Ready for Payment’
There are 2 options for the user, pay instantly or create an invoice for a future payment.
Backoffice
The shop will receive the order from the customer in the back office with the order status "Placed"
Status "Placed"
The order status "Placed" indicates that the order has been successfully received by the shop and is being processed.
When an order is placed, it means that the customer has completed the process of selecting and purchasing a product or service from a shop. This typically includes adding items to a shopping cart, entering payment and shipping information, and submitting the order for processing.
Once the order has been placed, the customer will usually receive an email confirmation or a notification.
Case 2. Review offer
Order review is a process that allows you to edit the required order parameters, approve the order specification, make any changes to models and costs before sending the order into production.
During the order review process, the order specification, which includes all of the relevant details, is carefully reviewed by the shop to ensure that it meets the customer's requirements and expectations. This may involve making changes to the order specification, such as modifying the models or quantities being ordered, or adjusting the costs associated with the order.
Once the order specification has been reviewed and approved, the order can be sent into production, where it will be manufactured or fulfilled according to the specified parameters.
To place an order for review on Digifabster, the user will need to follow these steps:
Create an account on the platform by providing your contact and billing information.
Upload the design or CAD file for the part or product you want to have manufactured.
Select the manufacturing process and material you want to use. You can choose from a range of options, including 3D printing, CNC machining, and injection molding.
Specify any additional requirements or preferences for your order
Submit for review the order by clicking on the button
Recieve e-mail with a payment page link from the platform.
Review the quote and accept it if you agree with the price and terms.
The manufacturer will produce the part or product according to your specifications and deliver it to you according to the agreed upon timeline.
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The end-customer makes an order and press the "Submit for review" button on the payment page.
The end-customer will get a payment page with a status ‘Budget offer’ and there will be no ‘Pay now’ button. So that means he has to wait the shop to confirm the order and then continue with a payment.
The end-customer can see his offer by clicking on the button “Review budget offer”. When the shop-owner changes the order status to the next one, the end-customer can proceed with his order and go for payment.
Backoffice
Once the user has created the order and submitted it for review, the shop will see this order with a status "Waiting for review'
Status "Waiting for review'
After the shop owner has reviewed the order he can change the order status "Waiting for review' to “Firm offer sent”, so the end-customer will get an e-mail with a payment page link. where will be a new status ‘Firm offer’ and there will be no ‘Pay now’ button yet.
The end-customer has to accept and confirm the order to proceed for further payment.
Case 3. IQT (Quotation tool)
Quotation tool (IQT) is a feature that allows shops and other manufacturing businesses to quickly and easily generate quotes for custom manufacturing projects. By inputting the models, choosing materials, and setting other parameters of their projects, shop can receive a quote based on real-time pricing data.
Use the IQT tool for internal use with all benefits of a Digifabster platform or get models from your customers to make orders for them.
Go to backoffice to start usinq the IQT mode and follow steps:
Sign in to your account
Click on Quotation tool section
Proceed to the next step, which is to upload your 3D model, using the Digifabster widget - a tool that allows you to easily upload and view 3D models within the platform.
Once your model is uploaded, you can use the various features and benefits of the Digifabster platform to manage your order. This includes tracking the status of your order, communicating with the manufacturer or fabricator, and making payments.
After making an order for you customers you will get the order with a payment status ‘Ready for Payment’ and the order status "Placed" - the same statuses, when you recieve the regular order from user.
When your project is complete, you can use the Digifabster platform to review and approve the final product, and then send the quote to the user.
Backoffice
Go to backoffice to start usinq the IQT mode.
Widget
Use the Digifabster widget for your purposes
Additional information about the order statuses
We have several order statuses that we provide shop-owners. Each one can be used to track what stage an order is in.
Below is a list of all of the order statuses and a description for each one.
Waiting for review
Indicates that an order has been placed by the customer but is currently waiting to be reviewed and approved by the shop.
Firm offer sent
The shop has sent the commercial offer to the client and is waiting for a response and/or feedback
Placed
The order has been placed by the customer. The customer can proceed with payment and the shop can start manufacturing
PO provided
A valid PO number was sent to the shop by the customer.
Waiting for payment
The order is pending payment by the customer.
On hold
The order can be placed on hold at any time. (Use it for any reason, e.g., you are out of raw material, order is pending processing etc.)
Free for manufacturing
Customer's models have been adjusted, edited and ready for production. The order doesn't need any further changes.
Manufacturing
Models are currently in production and awaiting completion.
Post production
The models have been manufactured and are in the final stages of completion (e.g. Models can be enhanced by sanding, polishing, painting etc)
Re-printing
During production, a faulty model can form, so it should be reprinted again.
Ready for shipping
The order is completed and ready to be shipped
Shipped
The order has been shipped to the customer
Ready for pickup
The order is completed and waiting for the customer to pick it up
Delivered
The customer has received their order
PO Payment due
A PO was accepted and now the customer’s payment is due
Canceled by customer
The order was canceled by the customer as a result of the reason(s) they provided.
Canceled by admin
The order was canceled by the shop as a result of reason(s) determined by them
Go to backoffice, Orders section and then click on any order and then click on the top right button "Change"
E-mails for order statuses
Every order status has a notification letter which is sent by e-mail to the shop and the customer. Each email contains order details and current status of the order.
The order status - Placed | e-mail:
The customer gets an e-mail that shop has received their order with all details included
The shop gets an email with the notification about receiving a new order
The order status - Waiting for review | e-mail:
The customer gets an email that status has been changed
The shop gets an email that the order status has been changed from previous order status to current
The order status - Firm offer sent | e-mail:
The customer gets an email that manufacturing offer is ready and a link to invoice
The shop gets an email that the order status has been changed from previous order status to current
The order status - PO provided | e-mail:
The customer gets confirmation by email that status of his order has been updated to PO provided
The shop gets an email that the order status has been changed from previous order status to current
The order status - Waiting for payment | e-mail:
The customer gets an email with a notification that the order is waiting for payment
The shop gets an email that the order status has been changed from previous order status to current
The order statuses - On hold, Free for manufacturing, Manufacturing, Post production, Re-printing, Ready for shipping, Shipped, Ready for pickup, Delivered, Canceled by customer, Canceled by admin | e-mail:
The customer gets an email that the order status has been changed from previous order status to current
The shop gets an email that the order status has been changed from previous order status to current
The order status - PO Payment due | e-mail:
The customer gets an email with a notification
that the order status has been changed to PO Payment due
and with a link to review and pay the order
The customer gets an email with a reminder that 'Payment due' is coming in 2 days for the order
The shop gets an email that the order status has been changed from previous order status to current
Customer's billing contact
If your customer fills out the billing contact form, a carbon copy of the mail is sent after the order status change to Firm offer sent, Placed, PO Provided and Payment Due
The paid and unpaid order statuses
The order status - Paid | e-mail:
The customer gets an email that the shop has received payment for the order
The shop gets an email that the customer has paid for the order
The order status - Unpaid | No emails